Legal

Privacy Policy

VoicePlay ("we", "us", the "App") lets you host and join live voice rooms, play games, and send virtual gifts. This policy explains what we collect, why, and the choices you have. By using VoicePlay you agree to this policy.

1. Data we collect

You give us

• Account: name, email and profile photo from Google or Apple Sign-In; your chosen username and avatar.
• Profile & content: bio, room names, chat messages, direct messages and voice notes you send.
• Purchases: a record of coin top-ups, gifts sent/received and in-app transactions (payment card details are handled by the payment provider, never stored by us).

Collected automatically

• Device & usage: device model, OS version, app version, language, and in-app activity used to keep the service reliable.
• Push token: a Firebase Cloud Messaging token so we can send notifications.
• Live audio: your microphone audio is streamed in real time to others in your room via our voice service. We do not record or store room audio.

2. How we use your data

• To run voice rooms, games, chat, gifts and the coin economy.
• To operate your account, deliver notifications, and provide support.
• To keep VoicePlay safe — detect abuse, enforce our rules, and act on reports.
• To improve features and fix problems.
• To meet legal obligations.

3. Who we share it with

We do not sell your personal data. We share only with the service providers that make the App work:

• Supabase — database, authentication and storage (hosted in Mumbai, India).
• LiveKit — real-time voice streaming.
• Google Firebase — push notifications and crash reporting.
• Payment provider — e.g. Razorpay / Cashfree to process coin top-ups.
• Authorities, where required by law.

4. How long we keep it

We keep account and content data while your account is active. When you delete your account, we remove or anonymise your personal data within 30 days, except records we must keep for legal, tax or fraud-prevention reasons. See Delete Account.

5. Your rights & choices

• Access, correct or delete your data — from the app or by emailing us.
• Turn notifications off in your device settings.
• Block or report other users at any time.

6. Children

VoicePlay is for users 13 and older (or the minimum age in your country). We don't knowingly collect data from children below this age; if we learn we have, we delete it.

7. Changes & contact

We'll update this page when our practices change and revise the date above. Questions or requests: appwe352@gmail.com. Registered entity: Your legal name & address. Governing law: Your jurisdiction.

Legal

Terms of Service

Welcome to VoicePlay. By downloading or using the App you agree to these Terms. If you don't agree, please don't use VoicePlay.

1. Eligibility & your account

You must be at least 13 (or your country's minimum age) to use VoicePlay. Keep your login secure — you're responsible for activity on your account. One person, one account; don't impersonate others.

2. Coins, gifts & purchases

• Coins are a virtual in-app currency with no real-world monetary value and cannot be exchanged for cash.
• Coin top-ups and gifts are final and non-refundable, except where a refund is required by law or app-store policy.
• We may adjust prices, gift catalogues and rewards at any time.
• Buying, selling or transferring accounts or coins outside the App is prohibited and may lead to a ban.

3. Community rules

To keep rooms welcoming, you agree not to:

• Harass, threaten, or hate on others; share sexual content involving minors or any illegal content.
• Post spam, scams, or misleading links.
• Cheat, exploit bugs, use bots, or manipulate the coin economy.
• Infringe others' intellectual property or privacy.

4. Content & moderation

You own the content you create but grant us a licence to host and display it to operate the App. We may remove content and suspend or ban accounts that break these Terms or our community rules, with or without notice.

5. Disclaimers & liability

VoicePlay is provided "as is". To the fullest extent allowed by law, we're not liable for indirect or incidental damages, lost coins from misuse, or user-to-user conduct. Nothing here limits rights you have under mandatory law.

6. Termination

You can stop using VoicePlay and delete your account anytime. We may suspend accounts that violate these Terms.

7. Changes & contact

We may update these Terms and will revise the date above. Continued use means you accept the changes. Contact: appwe352@gmail.com. Governing law: Your jurisdiction.

Pricing

Pricing

VoicePlay is free to download and use. Creating an account, joining voice rooms, chatting and playing games cost nothing. We only charge for optional virtual items.

All purchases are made inside the app through Google Play Billing. Prices shown are inclusive of applicable taxes. Google may display the final amount in your local currency at checkout.

1. Coin packs

Coins are the in-app currency used to send gifts, enter paid game tables and buy cosmetic items. Coins are a one-time purchase — there is no subscription and nothing renews automatically.

• ₹49 — 350 coins
• ₹99 — 750 coins (most popular)
• ₹199 — 1,600 coins
• ₹299 — 2,600 coins
• ₹499 — 4,800 coins
• ₹999 — 10,500 coins
• ₹1,999 — 22,500 coins
• ₹4,999 — 60,000 coins

2. VIP membership

VIP is a one-time purchase that grants VIP XP and a period of VIP status. Your VIP level is permanent once reached; the active VIP status lasts for the number of days shown and does not auto-renew.

• VIP 1 — ₹499 · 500 VIP XP · 30 days of VIP status
• VIP 2 — ₹999 · 1,000 VIP XP · 30 days of VIP status
• VIP 3 — ₹1,999 · 2,000 VIP XP · 60 days of VIP status
• VIP 4 — ₹3,999 · 4,000 VIP XP · 60 days of VIP status
• VIP 5 — ₹7,999 · 8,000 VIP XP · 90 days of VIP status
• VIP 6 — ₹14,999 · 14,000 VIP XP · 90 days of VIP status
• VIP 7 — ₹24,999 · 24,000 VIP XP · 180 days of VIP status
• VIP 8 — ₹39,999 · 40,000 VIP XP · 180 days of VIP status
• VIP 9 — ₹59,999 · 60,000 VIP XP · 365 days of VIP status
• VIP 10 — ₹99,999 · 100,000 VIP XP · 365 days of VIP status

3. Visitor Pass

An optional pass that lets you see who visited your profile. It can be bought with money, coins or diamonds, and does not auto-renew.

• 7 days — ₹29, or 200 coins, or 50 diamonds
• 30 days — ₹99, or 500 coins, or 150 diamonds (best value)

4. What your purchase gets you

• Coins, gifts, VIP status and passes are virtual items for use inside VoicePlay only.
• They have no monetary value, cannot be exchanged for cash, and cannot be transferred out of the app or to another account.
• Virtual items are delivered to your account immediately after Google confirms payment.

Legal

Refund & Cancellation Policy

This policy explains when a purchase made in VoicePlay can be cancelled or refunded. It applies to all in-app purchases — coin packs, VIP membership and the Visitor Pass.

1. These are digital goods

Coins, gifts, VIP status and passes are virtual items delivered to your account instantly on payment. Because they are consumed inside the app the moment they are credited, purchases are generally non-refundable once delivered — in particular, coins that have already been spent on gifts, games or cosmetic items cannot be refunded.

2. When we will refund you

We will refund or re-credit your purchase in these cases:

• Payment taken but nothing credited. If money left your account and the coins, VIP or pass did not arrive, we will credit the items or refund you in full.
• Duplicate charge. If you were charged more than once for the same purchase, the extra charges are refunded in full.
• Unauthorised transaction. If a payment was made from your account without your permission, report it to us and we will investigate and refund where confirmed.
• Technical failure on our side that prevented you from receiving or using what you paid for.

We generally cannot refund a purchase simply because you changed your mind, because virtual items were already used or gifted, or where an account was suspended for breaking our Terms of Service.

3. How to request a refund

Email appwe352@gmail.com from the email address on your VoicePlay account, within 7 days of the charge, and include:

• your VoicePlay username or user ID;
• the Google Play order ID (it starts with GPA. and is in your Play receipt email);
• the date, the amount, and a short description of the problem.

Because purchases are processed by Google Play, you may also request a refund directly from Google using Play's own refund process. Google's policy applies to those requests.

4. How long it takes

• We acknowledge refund requests within 2 business days.
• Approved refunds are processed within 5–7 business days.
• Money is always returned to the original payment method — we cannot pay a refund to a different card, account or as cash.
• Your bank may take a few extra days to show the credit.

5. Cancellation

VoicePlay has no subscriptions and no auto-renewal. Coin packs, VIP and the Visitor Pass are one-time purchases, so there is nothing to cancel and you will never be billed again automatically.

A purchase that has not yet been delivered can be cancelled by contacting us before delivery. You can stop using VoicePlay at any time, and you can delete your account and data from Delete Account. Deleting your account does not refund unused coins — they are forfeited, as stated during deletion.

6. Contact us

Refund and billing questions: appwe352@gmail.com. We reply within 2 business days.

Help

Support

Frequently asked

How do I get coins?

Earn coins from daily check-ins, tasks and by winning games, or top up from the Wallet. Coins are used to send gifts and enter coin matches.

I sent a gift by mistake — can I get a refund?

Gifts and coin top-ups are final and can't be reversed, except where required by law or app-store policy.

Someone is breaking the rules. What do I do?

Open their profile or long-press their message and tap Report, or Block them. Our team reviews every report.

My microphone isn't working.

Check that VoicePlay has microphone permission in your device Settings, then rejoin the room. Your mic stays muted until you tap the mic button.

How do I delete my account?

See Delete Account — you can do it in the app or by email.

Still stuck?

Write to appwe352@gmail.com and we'll help you out.

Your data

Delete your account & data

You can permanently delete your VoicePlay account and personal data at any time. There are two ways:

Option 1 — In the app

• Open Me → Settings → Account.
• Tap Delete Account and confirm.

Option 2 — By email

Send an email from your registered address to appwe352@gmail.com with the subject "Delete my account" and your username. We'll verify and process it.

What gets deleted

• Your profile, username, avatar and bio.
• Your chats, direct messages and voice notes.
• Your followers, room memberships and activity.
• Push tokens and device identifiers.

What we may keep

Some records — such as transaction logs required for tax, fraud-prevention or legal reasons — may be retained in anonymised form for up to the period your law requires. Remaining personal data is deleted within 30 days.